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Baytown
& Houston Moon bounce Rentals
Call
(281) 421-8240 or Toll Free 1-866-421-8240
Frequently Asked
Questions
1. Does
Aim High
Moonwalks have
insurance?
YES, Aim High Moonwalks is
insured with a liability insurance policy.
2. How
much room do I need?
Approximately an 18' by 20' area should be plenty of room for the
Moonwalks (15’x36’ for the slide). The area should be level, free of
rocks, dirt, sand, sticks etc. and any in ground sprinkler systems
should be shut off and not protruding.
The unit must be within 50 feet of an outlet.
Please clean up the area in which the Moonwalk or slide is to be
placed.
3.
What if I want the Moonwalk setup where there is no electrical outlet,
or at least no outlet within 50
feet?
We can setup your
Moonwalk virtually anywhere! We
may need to bring a generator in order to power the blower.
Keep in mind that there is a $40 additional charge for generator
use.
4. Who
sets up the Moonwalk or Slide?
We set up the Moonwalk or slide
and take it down when we come to pick it up.
Set up time is approximately 15-20 minutes.
We ask that if you are done with the Moonwalk or slide please do
not shut down the blower. The
Moonwalk or slide unit must be inflated before it is taken down so that
we can inspect and possibly do a preliminary cleaning of the unit. Pick
up time is usually 20-30 minutes.
5. How
does the Moonwalk and Slide unit stay inflated?
We setup the unit and inflate
the Moonwalk with a fully enclosed blower motor unit that must stay on
the entire time the bounce unit is being used (unless winds exceed
20mph). The design of the blower is such that no moving parts are
exposed. This is a very important safety feature that you should take
into account. The blower unit must be located within 50 feet of an
electrical outlet. We can
use our generator to power the blower, however, there is an additional
charge.
6. Can
I cancel my Moonwalk?
Yes you can cancel your rental. We would prefer at least 24-48
hour notice. However, you will not receive the deposit refund in
return. You may use the $50 deposit towards another rental within
1 year. No refunds will be given once the Moonwalk or slide has
been setup.
7. Do
you require a deposit?
Yes, we require a $50 deposit
at time of booking.
We accept checks, Money Orders, Business Checks, MasterCard, or
VISA for DEPOSITS.
8. What
is the policy in case of rain or high wind?
THE MOONWALK MUST NOT BE USED WHEN WET INSIDE or WHEN WINDS ARE 20 MPH
OR MORE.
Wind - If the local
weather is calling for rain or winds of 15-20 mph or more on your
reserved day and both you and Aim High Moonwalks agree before delivery
that it may be unsafe to use then we will cancel the rental.
Rain - If the inside of the bouncer unit gets wet everyone should exit
the bouncer. It is not necessary to unplug the bouncer when
raining. However, the bounce unit becomes very slippery and
dangerous. Once the rain stops, you may dry off the unit with towels on
the inside and resume playtime. Once dry, the bounce should
be once again safe to use.
*Please call us at (281)
421-8240 if you have weather related questions once your unit has been
setup. No refunds will be
given once the Moonwalk has been setup.
9. Can
a Moonwalk be set up indoors?
Yes, our units can be set up
inside or outside. You will need to have enough ceiling height (18’)
to accommodate the unit. The
units must not be too near any hot lights, a/c vents or any fire hazard.
Many commercial halls, malls, etc. will do just fine.
10. Can
a Moonwalk be set up on pavement?
Yes, as long as the area is
level and free of obstructions. *Please let us know ahead so that we can
bring along our anchoring system. We
will not set up on dirt, sand, gravel, or rocks.
11. Can
I set up the Moonwalk near my pool?
No. The bouncer unit must be
set up a safe distance away from a pool or water front; at least 25
feet.
12. Why
can't I pick up the Moonwalk and set it up myself to cut costs?
Safety is our number one concern.
Some companies will allow the homeowner to pick up & set up the
units, we do not feel that it is a good idea. Our set up personnel will
evaluate the set up area, use the correct size & type of power cords
and makes the all-important connections between the blower &
Moonwalk. We will use the proper straps and spikes/anchors to secure the
Moonwalk to the ground Also,
each unit weighs approximately 160+ pounds, so injury to you is also our
concern.
13. How
safe are your Moonwalks?
Our Moonwalks are constructed
with quality and safety in mind. All
of our units have the “child safety ramp/step” for safe and easy
entry/exit and are constructed from very durable vinyl and mesh netting,
which allows for easy viewing and minimizes the chances of getting
entangled. Each of our units are equipped with a non-removable list of
rules. We can also supply recommended guidelines for safe use and
recommended number of children that should be allowed to use the unit at
one time.
14.
Can evening rentals can be scheduled?...
Yes, the equipment must be picked up no later than
9:00 pm.
(unless other arrangements have been
made).
15.
Do you accept credit cards?...
Yes! Currently, we accept
MasterCard and Visa
ONLY. We no longer accept AMEX
16.
How do I make a reservation?
You can either call
us at 281-421-8240 or click
here to email us.
17.
How long is the rental period?
We have two rental
periods...4 hours Up to 8 hours (in
some cases possibly longer or shorter depending on our delivery and pick
up schedule).
17.
What are
your business hours?
Our business hours to call are 7
days a week,
9 a.m. to 8 p.m.
We appreciate hearing
from our customers and friends like you with your questions and
comments. Please feel free
to call or email us for more information!
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